Privacy Policy

1. Introduction

APIVerve, operated by EvlarSoft LLC ("Company," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API platform and services.

By using our service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, username, and password
• Contact Information: Email address, phone number (if provided)
• Billing Information: Payment details, billing address, and transaction history
• Profile Information: Company name, job title, and other optional profile details

2.2 Usage Data

We automatically collect information about how you use our service:

• API Usage: Endpoints accessed, request/response data, timestamps, and usage volumes
• Technical Data: IP address, browser type, device information, and operating system
• Log Data: Server logs, error messages, and performance metrics
• Analytics Data: User interactions, feature usage, and service performance

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze service usage and performance
• Provide personalized experiences

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling cookies may limit service functionality.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Operation

• Provide, maintain, and improve our API services
• Process transactions and manage billing
• Authenticate users and maintain account security
• Monitor and analyze service performance
• Provide customer support and technical assistance

3.2 Communication

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Notify about service changes or security issues

3.3 Legal and Compliance

• Comply with legal obligations and regulations
• Protect against fraud and abuse
• Enforce our terms of service
• Resolve disputes and investigate issues

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Cloud hosting and infrastructure services
• Analytics and monitoring tools
• Customer support platforms
• Email and communication services

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our terms of service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication systems
• Data backup and recovery procedures

5.2 Organizational Measures

• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis
• Regular security audits and compliance reviews
• Incident response and breach notification procedures

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security but will notify you of any known breaches as required by law.

6. Data Retention

We retain your information for different periods based on the type of data and purpose:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Typically retained for 24 months for analytics and service improvement
• Billing Data: Retained for tax and legal compliance requirements (typically 7 years)
• Support Data: Retained for 3 years to assist with ongoing support needs

You may request deletion of your personal information, subject to legal and contractual obligations. Some information may be retained in anonymized form for analytics purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your information is being used

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your account and profile information
• Modify communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of data processing

7.4 Marketing Communications

• Opt out of marketing emails at any time
• Manage communication preferences in your account settings
• Unsubscribe using links in our emails

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

8. Third-Party Services

Our service integrates with various third-party APIs and services. This policy covers only our practices:

• Third-party APIs have their own privacy policies and terms
• We are not responsible for third-party data practices
• Review third-party policies before using their services through our platform
• We may share necessary data with third-party APIs to provide requested services

8.1 Analytics Services

We use the following analytics services (subject to your cookie consent):

• Microsoft Clarity: For website usage analytics and user experience insights
• Google Analytics: For website traffic analysis and user behavior tracking
• Microsoft Bing: For advertising analytics and conversion tracking

9. International Data Transfers

Our services are operated from [Your Country/Region]. If you are located outside this region, your information may be transferred to and processed in countries with different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify you of material changes via email or dashboard notification
• Provide advance notice for significant changes

We encourage you to review this policy periodically to stay informed about our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page. We are committed to resolving any privacy concerns promptly and transparently.

Your privacy is important to us, and we appreciate your trust in our services.