Refund Policy

Last updated: September 9, 2025

1. Overview

At APIVerve, operated by EvlarSoft LLC ("Company," "we," "our," or "us"), we strive to provide high-quality API services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

We operate on a token-based pricing model where you pay for API usage credits. This policy explains when and how you may be eligible for refunds on your purchases.

2. General Refund Policy

2.1 No-Refund Policy

Due to the nature of our digital API services and token-based consumption model, all purchases are generallynon-refundable. Once tokens are purchased and made available to your account, they cannot be refunded.

2.2 Service Credits

In cases where refunds are not applicable, we may provide service credits to your account at our discretion. Service credits can be used for future API calls and services within the platform.

3. Exceptional Circumstances

Refunds may be considered in the following exceptional circumstances:

3.1 Service Outages

  • Extended service downtime exceeding our 99.9% uptime commitment
  • Widespread API failures affecting multiple services for extended periods
  • Critical bugs that prevent API usage for significant time periods

In such cases, we will provide service credits or pro-rated refunds based on the impact duration.

3.2 Billing Errors

  • Duplicate charges for the same token purchase
  • Incorrect billing amounts due to system errors
  • Unauthorized charges on your account
  • Technical failures during the payment process resulting in double billing

3.3 Account Issues

  • Accidental purchases made due to platform errors
  • Unauthorized access resulting in unwanted token purchases
  • Technical issues preventing access to purchased services

4. Refund Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

4.1 Time Limits

  • Billing Errors: Must be reported within 30 days of the charge
  • Service Issues: Must be reported within 7 days of the occurrence
  • Account Issues: Must be reported within 48 hours of discovery

4.2 Usage Requirements

  • Tokens must not have been substantially consumed (less than 10% usage for billing error refunds)
  • Account must be in good standing with no violations of our Terms of Service
  • Valid documentation of the issue must be provided

4.3 Documentation Required

  • Detailed description of the issue
  • Screenshots or error messages (if applicable)
  • Transaction ID or receipt information
  • Timeline of events leading to the refund request

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us through our contact page and select "Billing & Payments" as the subject
  2. Include your account email and transaction details
  3. Provide a detailed explanation of why you're requesting a refund
  4. Submit any required documentation as outlined above

5.2 Review Process

  • Initial Response: We will acknowledge your request within 24-48 hours
  • Investigation: Our team will review your case within 5-7 business days
  • Decision: You will receive a decision via email with reasoning
  • Processing: Approved refunds will be processed within 5-10 business days

5.3 Appeal Process

If your refund request is denied, you may appeal the decision by contacting us through ourcontact page within 30 days of the decision. Please select "Other" as the subject and mention "Refund Appeal" in your message.

6. Refund Methods

Approved refunds will be processed using the following methods:

6.1 Original Payment Method

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfers: 5-7 business days
  • Digital Wallets: 1-3 business days

6.2 Service Credits

When monetary refunds are not possible or practical, we may offer service credits equivalent to or greater than the refund amount. Service credits:

  • Never expire
  • Can be used for any API services on our platform
  • Are applied automatically to your account
  • Cannot be transferred to other accounts

7. Partial Refunds

In certain circumstances, partial refunds may be granted:

7.1 Pro-rated Refunds

  • Service outages affecting a percentage of your billing period
  • Reduced functionality during specific time periods
  • API performance degradation for extended periods

7.2 Usage-based Refunds

  • Refunds calculated based on unused token balance
  • Consideration of actual API calls made vs. tokens purchased
  • Adjustment for any free tier or promotional credits used

8. Subscription and Recurring Billing

8.1 Subscription Cancellations

For recurring subscription plans (if applicable):

  • Cancellations take effect at the end of the current billing cycle
  • No refunds are provided for partial billing periods
  • Service continues until the end of the paid period
  • Unused tokens at cancellation are forfeited

8.2 Auto-renewal Refunds

If you cancel within 24 hours of an auto-renewal charge and have not used any services from the new billing period, you may be eligible for a full refund of the renewal charge.

9. Third-Party Services

APIVerve integrates with various third-party APIs and services. For issues related to third-party services:

  • We cannot provide refunds for third-party service failures
  • Refund requests must be made directly to the respective service providers
  • We will assist in providing usage documentation if needed
  • Service credits may be considered for widespread third-party outages

10. Fraud and Abuse Prevention

To prevent fraud and abuse of our refund policy:

  • We monitor refund patterns and may limit excessive refund requests
  • Accounts with suspicious refund activity may be subject to additional review
  • False or fraudulent refund claims may result in account suspension
  • We reserve the right to deny refunds for accounts with a history of abuse

11. Changes to This Policy

We may update this Refund Policy from time to time. When we make changes:

  • The updated policy will be posted on this page
  • The "Last updated" date will be revised
  • Users will be notified of material changes via email
  • Changes take effect 30 days after publication

Continued use of our services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

For refund requests or questions about this policy, please contact us through ourcontact page. When submitting a refund request, please select "Billing & Payments" as the subject and include all relevant details about your request.

We are committed to resolving refund requests fairly and promptly. Please allow up to 7 business days for initial review and response to your inquiry.