Our Commitment to Reliability
Every API in our catalog runs on enterprise-grade Google Cloud infrastructure. We back our platform with clear uptime guarantees tied to your plan, so you can build with confidence.
Uptime Guarantees by Plan
Choose the reliability level that matches your production requirements
Token credits are added to your account when uptime falls below the guaranteed level. Compare all plan features →
How We Calculate Uptime
Transparency in how we measure and report availability
Uptime Percentage Formula
Measurement Period
Uptime is calculated on a monthly basis, measured from the first day to the last day of each calendar month. A month is considered to have 43,200 minutes (30 days × 24 hours × 60 minutes) for calculation purposes.
What Counts as Downtime
Downtime is defined as any period where the API returns HTTP 5xx errors for more than 5 consecutive minutes, or when the API is completely unreachable. Intermittent errors, rate limiting (HTTP 429), or client errors (HTTP 4xx) are not considered downtime.
SLA Exclusions
The following situations are not covered by our uptime guarantee
Scheduled Maintenance
Pre-announced maintenance windows with at least 48 hours notice are excluded from uptime calculations.
Force Majeure
Events beyond reasonable control including natural disasters, acts of war, or government actions.
Customer Actions
Downtime caused by customer misuse, exceeding rate limits, or misconfiguration of API calls.
Third-Party Issues
Failures in third-party services, DNS providers, or internet infrastructure outside our control.
Security Response
Emergency actions taken to protect the platform from security threats or attacks.
Beta Features
APIs or features explicitly marked as beta, experimental, or preview are not covered by SLA.
Data Accuracy
The accuracy, completeness, or fitness of data returned by APIs. Data is provided "as-is" from upstream sources.
End Product Issues
Any issues with applications, products, or services built using our APIs, including downstream impacts.
Enterprise-Grade Infrastructure
Built on Google Cloud for reliability, security, and global performance
Google Cloud
All APIs run on Google Cloud with automatic scaling and built-in redundancy.
Global Edge Network
Requests are routed through Google's global network for low-latency responses worldwide.
Auto-Scaling
Infrastructure automatically scales to handle traffic spikes without manual intervention.
Health Monitoring
Continuous health checks with automatic failover and recovery mechanisms.
Claiming Token Credits
How to request token credits if we don't meet our uptime commitment
- Submit a request — Contact us within 30 days of the incident via our contact page
- Provide details — Include your account ID, affected API endpoints, timestamps, and any error logs or evidence
- Review period — We will review your claim and respond within 5 business days
- Tokens credited — Approved token credits are added to your account automatically
This SLA is subject to our Terms of Service and Privacy Policy. APIVerve makes no warranties regarding the accuracy, completeness, or reliability of data returned by any API. You are solely responsible for your use of API data and any products or services built using our platform.
Ready to Build with Confidence?
Choose the plan that fits your reliability needs. From hobby projects to enterprise deployments, we have you covered.