APIVerveOur commitment to reliability.
Every API in the catalog runs on enterprise-grade Google Cloud infrastructure. We back the platform with clear uptime guarantees tied to your plan, so you can build with confidence.
- FreeBest effort
- Starter99%
- Pro99.5%
- Mega99.9%
Uptime guarantees by plan
Choose the reliability level that matches your production requirements.
| Plan | Uptime SLA | Support | SLA credit |
|---|---|---|---|
| Free | Best effort | Community | — |
| Starter | 99% | 10% token credit | |
| Pro | 99.5% | Priority email | 25% token credit |
| Mega | 99.9% | Priority email | 50% token credit |
Token credits are added to your account when uptime falls below the guaranteed level. Compare all plan features →
How we calculate uptime
Transparency in how we measure and report availability.
Uptime percentage formula
Uptime % = ((Total minutes − Downtime minutes) / Total minutes) × 100Measurement period
Uptime is calculated monthly, from the first to the last day of each calendar month. A month is treated as 43,200 minutes (30 days × 24 hours × 60 minutes) for calculation.
What counts as downtime
Downtime is any period where the API returns HTTP 5xx errors for more than 5 consecutive minutes, or is completely unreachable. Intermittent errors, rate limiting (429), and client errors (4xx) are not considered downtime.
SLA exclusions
The following situations are not covered by our uptime guarantee.
Scheduled maintenance
Pre-announced maintenance windows with at least 48 hours notice are excluded from uptime calculations.
Force majeure
Events beyond reasonable control, including natural disasters, acts of war, or government actions.
Customer actions
Downtime caused by misuse, exceeding rate limits, or misconfiguration of API calls.
Third-party issues
Failures in third-party services, DNS providers, or internet infrastructure outside our control.
Security response
Emergency actions taken to protect the platform from security threats or attacks.
Beta features
APIs or features explicitly marked as beta, experimental, or preview are not covered by this SLA.
Data accuracy
The accuracy or completeness of data returned by APIs. Data is provided as-is from upstream sources.
End-product issues
Any issues with applications or services built using our APIs, including downstream impacts.
Enterprise-grade infrastructure
Built on Google Cloud for reliability, security, and global performance.
Google Cloud
Every API runs on Google Cloud with automatic scaling and built-in redundancy.
Global edge network
Requests route through Google's global network for low-latency responses worldwide.
Auto-scaling
Infrastructure scales to absorb traffic spikes without manual intervention.
Health monitoring
Continuous health checks with automatic failover and recovery.
Claiming token credits
How to request token credits if we don't meet our uptime commitment.
- 01
Submit a request
Contact us within 30 days of the incident via the contact page.
- 02
Provide details
Include your account ID, affected endpoints, timestamps, and any error logs.
- 03
Review period
We review your claim and respond within 5 business days.
- 04
Tokens credited
Approved token credits are added to your account automatically.
Maximum token credit per month is limited to 100% of your plan's monthly token allocation. Token credits are non-transferable and cannot be redeemed for cash.
This SLA is subject to our Terms of Service and Privacy Policy. APIVerve makes no warranties regarding the accuracy, completeness, or reliability of data returned by any API. You are solely responsible for your use of API data and any products built using the platform.